Mobile Developer/QA Tester - FireRabbit Inc

- Quality Assurance Testing – Tested almost complete levels in a game for bugs and graphical errors. Fixed the bugs and graphical errors I identified.

- Level Development – Developed new levels in a game as directed, using an internal development tool.

Helpdesk Technician - Rohit Group of Companies

- Frontline User Support – Solving any and all user issues and tickets. I was the first point of contact for technical issues. I created documentation on common problems and procedures.

- New User On-Boarding and Set-Up – On boarding new users with their equipment, account creation and security set-up.

- Backend infrastructure management – I helped with infrastructure management such as shared drives, file recovery, ransomware protection and removal, active directory and security settings.

- Web Development – I created a prototype for a mostly internal tool used to track the sales process and documentation for sales associates. The tool was also to be used by new home buyers to provide feedback on their home buying experience. Find the site here: My Rohit Experience

Sales Associate - Bell

- Customer Interaction – Greeting customers and conversing with them using visual cues to find common interests.

- Selling – Selling the customer on Bell’s services using common interests and soft skills.

- Customer Experience – Completing the customer experience by explaining how to use the new device and it’s features.

Computer Repair Technician - Computers for Schools Alberta

- Refurbish Computers – Refurbished and repaired computers which were donated to Computers for Schools so they could then be donated to schools and charitable organizations in and around Alberta.